Delivery and Returns

SHIPPING

Please keep in mind: All custom leather handbags are made to order and have a processing time of 2-8 weeks. Orders are shipped on business days (Monday - Friday).

How will my package be shipped?

 All bags are shipped via USPS and UPS. Signature is required.

We offer free shipping within the U.S.

When will my package arrive?

Shipping takes 2 - 5 business days depending on your location.

You will receive a shipment confirmation via email with tracking information when your package has shipped.

I have not received my package, what should I do?

If your order has not arrived in 2 weeks, please call us immediately.

Do you deliver to PO boxes?

Due to shipping restrictions, we are unable to ship to post office boxes. We recommend you provide a suitable shipping address where we can obtain a signature on delivery. 

RETURNS AND REFUNDS

We want you to be completely satisfied, so we accept returns within 14 days that are damaged, unused (original condition) and change of mind:

If the product was found to be damaged upon arrival. We will repair or replace your product free of charge.

*Items that are damaged as a result of normal wear and tear are not considered faulty*

Please contact us immediately at (404) 445-7007 or email support@danielleroyal.com along with your order number and photo of the faulty product. Item will not be accepted without original receipt and packaging. You are responsible for paying shipping cost for returning your product to us.

Change of mind: We want you to create a handbag you love. If you decide you don't love your handbag for any reason. We will take it back unused and in original condition.

Does the same return / exchange policy apply for bags that are custom size or monogrammed?

Custom handbag(s) size, personalized (monogrammed) items are final sale and cannot be returned or exchanged.

Additional Questions? We would love to hear from you.